Privacy Policy

1. Introduction

Welcome to Pronto PK. In this Privacy Policy, “Pronto PK,” “we,” “our,” and “us” refer to Pronto PK and its service operations. “You” refers to website visitors, customers, and people who contact us through our website, phone, WhatsApp, email, or other communication channels.

Pronto PK provides home and commercial service support, including AC repair, electrical work, plumbing, solar installation, carpentry, painting, refrigerator repair, and related property maintenance services.

By using our website or contacting us for a service request, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We May Collect

When you visit our website or contact Pronto PK, we may collect information that helps us respond to your service request and improve our customer experience.

• Contact Information: Your name, phone number, WhatsApp number, email address, and other contact details you choose to provide.
• Service Information: Details about the service you need, the issue you are facing, appliance or property type, photos, videos, and service-related notes you send to us.
• Location Information: Your city, area, address, or general service location when needed to discuss or arrange service support.
• Communication Information: Messages, call details, emails, WhatsApp conversations, form submissions, and customer support communication.
• Website Information: Basic website usage information such as pages visited, device type, browser type, IP address, and similar technical data, depending on the tools active on our website.
• Payment or Billing Information: If applicable, information related to payment confirmation, invoices, or service records. We do not ask you to share sensitive banking passwords or PINs.

3. How We Collect Information

We may collect information in the following ways:

• When you fill out a form on our website.
• When you call, email, or message us on WhatsApp.
• When you share photos, videos, address details, or service requirements.
• When you interact with our website, social media pages, or online service links.
• When you provide feedback, ask a question, or request follow-up support.

4. How We Use Your Information

We use the information we collect for practical business and service purposes, including:

• To understand your service request and respond to your inquiry.
• To contact you about your booking, service details, location, schedule, or follow-up questions.
• To arrange service support where available.
• To share necessary service details with relevant team members or service personnel involved in handling your request.
• To improve our website, services, customer support, and communication process.
• To keep service records for business, quality, customer support, accounting, or dispute-resolution purposes.
• To send service-related updates or important notices where appropriate.
• To comply with applicable legal, regulatory, tax, or business record requirements.

5. Sharing of Information

We may share limited information only when it is necessary for service handling, business operations, or legal reasons.

6. Photos, Videos & Service Media

Customers may share photos or videos of AC units, wiring, plumbing issues, walls, furniture, appliances, solar setups, or other property-related problems to help us understand the service request.

We use such media mainly to understand the issue, communicate internally, and guide the service process. Please avoid sharing unnecessary personal, sensitive, or private information in photos or videos.

We will not intentionally use your personal photos or videos for marketing purposes without your permission.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies for basic website functionality, security, performance, analytics, or user experience purposes.

Cookies are small files stored on your device by your browser. You can usually control or delete cookies through your browser settings.

8. Third-Party Links & Platforms

Our website may link to third-party platforms such as WhatsApp, Facebook, Instagram, YouTube, LinkedIn, Google services, payment channels, or other external websites.

Once you leave our website or interact with a third-party platform, that platform’s own privacy policy and terms may apply. Pronto PK is not responsible for the privacy practices, content, or security of third-party websites or apps.

9. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, phone communication, WhatsApp message, or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information such as bank passwords, card PINs, CNIC images, private documents, or unnecessary personal data unless specifically required for a valid service or legal purpose.

10. Data Retention

We keep customer information only for as long as reasonably necessary for service handling, customer support, business records, accounting, legal compliance, dispute resolution, and service improvement.

Retention periods may vary depending on the type of information, nature of the service request, legal obligations, and business requirements.

You may contact us to request deletion of your information, subject to any legal, accounting, service record, or legitimate business retention requirements.

11. Marketing Communication

We may contact you about your service request, follow-up support, feedback, or important service-related updates.

If we send promotional or marketing communication in the future, you may ask us to stop sending non-essential marketing messages. Service-related communication may still be sent when necessary for your request or account.

12. Your Privacy Rights

Depending on applicable law and the nature of your request, you may contact us to:

• Ask what personal information we may hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of information where reasonably possible.
• Withdraw consent for non-essential communication.
• Ask questions about how your information is used.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Pronto PK services are intended for adults, homeowners, tenants, businesses, and property-related service users. Our website and services are not directed toward children.

We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us so we can review and take appropriate steps.

14. Business Transfers

If Pronto PK is involved in a business restructuring, merger, sale, partnership, acquisition, or transfer of assets in the future, customer information may be transferred as part of that business process where reasonably necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business process, legal requirements, or privacy practices.

When we update this page, we will revise the “Last Updated” date at the top. We encourage you to review this page occasionally.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, you can contact Pronto PK through the following channels: