Terms and Conditions

1. Introduction

Welcome to Pronto PK. These Terms and Conditions explain the rules and conditions that apply when you visit our website, contact us, request a service, or book home and commercial service support through Pronto PK.

In these Terms, “Pronto PK,” “we,” “our,” and “us” refer to Pronto PK and its service operations. “Customer,” “you,” and “your” refer to any person, business, property owner, tenant, representative, or organization using our website or services.

By using our website or contacting us for a service request, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

2. About Pronto PK Services

Pronto PK provides and arranges home and commercial service support for property maintenance, repair, installation, and improvement needs.

Our services may include:

3. Service Availability

Service availability depends on your location, service category, technician or service personnel availability, timing, property condition, required tools, required materials, safety conditions, and the nature of the request.

A service inquiry does not automatically guarantee that a service will be available, accepted, scheduled, or completed. We may decline, reschedule, or cancel a service request where necessary.

• Our current main focus is Karachi.
• Future city pages or service area pages may be used for expansion planning, information, or future availability.
• Service outside our current coverage area may not be available immediately.
• Availability may vary by service type and operational capacity.

4. Booking and Service Requests

You may contact Pronto PK through our website, WhatsApp, phone, email, social media, or other communication channels listed on our website.

When booking or requesting service support, you agree to provide accurate and complete information, including your name, contact number, location, service type, issue details, property type, and any relevant photos or videos if available.

5. Pricing, Estimates and Payment

Any prices, ranges, examples, or estimates shared on our website, messages, calls, ads, or social media are for general guidance only unless clearly confirmed for your specific job.

Final charges may depend on the issue, property condition, inspection findings, required materials, parts, labor, accessibility, urgency, distance, service complexity, and customer-approved additional work.

• Final pricing should be discussed before work begins.
• If additional work or parts are needed, customer approval should be taken before proceeding where practical.
• Payment method and timing may vary depending on service type and agreement.
• Large or material-heavy projects may require advance payment, staged payment, or written quotation.
• Customers are responsible for paying agreed charges after service completion or as otherwise agreed.

6. Inspection, Diagnosis and Work Approval

For many services, the actual cause of a problem can only be understood after inspection or diagnosis. Initial guidance given through phone, WhatsApp, website content, or photos may not always identify the complete issue.

Before work begins, the customer should understand the proposed work, estimated cost, possible parts or materials required, and any relevant limitations. By approving the work, you authorize the service personnel to proceed.

If the issue changes, additional faults are found, or parts/materials are required, the scope and cost may change with customer approval.

7. Parts, Materials and Third-Party Products

Some services may require parts, materials, equipment, paint, pipes, wiring, fittings, gas, wood, solar components, or other third-party products.

• Parts or materials may be provided by the customer, Pronto PK, service personnel, or a third-party supplier depending on the agreement.
• Prices and availability of parts or materials may change based on market conditions.
• Third-party product warranties, if any, are usually provided by the manufacturer, seller, or supplier.
• Pronto PK is not responsible for manufacturer defects, counterfeit items supplied by the customer, or product issues outside our control.
• Customers should ask for clarification before approving parts or materials.

8. Warranty and Follow-Up Support

Any warranty, guarantee, free follow-up, or service support depends on the service type, nature of the issue, parts used, customer agreement, and the specific terms communicated at the time of service.

Unless clearly confirmed in writing, no fixed warranty duration should be assumed. Some services, materials, parts, or diagnosis-only visits may not include warranty.

9. Cancellations and Rescheduling

Customers may request cancellation or rescheduling by contacting Pronto PK as early as possible. Rescheduling depends on availability and operational capacity.

Pronto PK may cancel or reschedule a request due to technician or service personnel availability, unsafe conditions, weather, traffic, incorrect information, out-of-coverage location, required tools or materials not being available, or other practical reasons.

If service personnel have already travelled, inspected, diagnosed, or spent time on the request, an inspection, visit, travel, or consultation charge may apply if previously communicated or reasonably applicable.

10. Customer Responsibilities

As a customer, you agree to:

• Provide accurate name, phone number, location, and service details.
• Provide safe and reasonable access to the service area.
• Inform us about hazards, pets, restricted access, electrical risks, water leakage, weak structures, or unsafe site conditions.
• Ensure an adult or authorized person is present where required.
• Review the suggested work and ask questions before approving service.
• Inspect completed work where practical before service personnel leave.
• Pay agreed charges on time.
• Use repaired, installed, or serviced items responsibly after the work is completed.

11. Safety and Site Conditions

Some services may involve electrical systems, height work, water leakage, gas-related work, sharp tools, chemicals, heavy equipment, damaged structures, or unsafe areas.

Pronto PK or service personnel may refuse, stop, delay, or reschedule work if the site appears unsafe, inaccessible, illegal, abusive, threatening, or unsuitable for service.

Customers are responsible for informing us about any known risks before the visit or work begins.

12. Service Limitations

Pronto PK aims to provide practical service support, but we cannot guarantee that every issue can be fixed, that parts will always be available, or that a specific result will be possible in every situation.

• Some problems may require specialist equipment, replacement parts, manufacturer support, civil work, or further inspection.
• Some repairs may not be cost-effective compared to replacement.
• Old, damaged, modified, or poorly maintained systems may have hidden issues.
• Temporary fixes may not provide long-term results if the root cause is not repairable or outside service scope.
• Time estimates are approximate and may change due to traffic, weather, parts availability, or job complexity.

13. Refunds and Complaints

If you are not satisfied with a service, please contact Pronto PK and share your concern with relevant details, photos, videos, invoice details, or service information where available.

Refunds, partial refunds, rework, follow-up visits, or other resolutions may be considered case by case depending on the service type, evidence, customer approval, work performed, materials used, and issue nature.

Refunds are not automatically guaranteed and may not apply where work was completed as approved, parts/materials were used, the issue is unrelated, or the problem is caused by external factors beyond our control.

14. Website Content and Information

The content on our website is provided for general information, service awareness, and customer guidance. It should not be treated as technical, legal, safety, engineering, or professional advice for every specific situation.

We try to keep website content accurate and useful, but we do not guarantee that all information is complete, current, error-free, or suitable for your specific property or service issue.

15. Intellectual Property

Website content, branding, design, text, graphics, logos, icons, images, service descriptions, and other materials on the Pronto PK website are owned by or licensed to Pronto PK unless stated otherwise.

You may not copy, reproduce, modify, publish, distribute, or use our website content for commercial purposes without written permission from Pronto PK.

16. Third-Party Links and Platforms

Our website may include links to third-party platforms such as WhatsApp, Facebook, Instagram, YouTube, LinkedIn, Google services, payment channels, or external websites.

Third-party platforms have their own terms, privacy policies, security practices, and rules. Pronto PK is not responsible for the content, actions, availability, or policies of third-party platforms.

17. Privacy

Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, store, and protect your information.

By using Pronto PK services or contacting us, you also agree to the practices described in our Privacy Policy.

18. Limitation of Liability

To the fullest extent allowed by applicable law, Pronto PK will not be liable for indirect, incidental, special, consequential, or unexpected losses, including inconvenience, loss of use, business interruption, lost profit, data loss, or damage caused by factors outside our reasonable control.

Where liability cannot be excluded, our liability may be limited to the amount paid for the specific service that gave rise to the claim, subject to applicable law.

Pronto PK is not responsible for pre-existing defects, hidden faults, unsafe prior work, customer misuse, third-party damage, manufacturer faults, structural problems, utility issues, voltage fluctuation, water seepage source, or other external causes.

19. Indemnity

You agree to be responsible for any loss, damage, claim, cost, or expense caused by incorrect information, unsafe site conditions, misuse of services, unauthorized instructions, customer-supplied faulty materials, breach of these Terms, or actions that prevent safe and proper service handling.

20. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Pakistan, unless another applicable law is legally required.

If a dispute arises, customers are encouraged to contact Pronto PK first so we can try to resolve the matter through communication and review.

If the matter cannot be resolved informally, disputes may be handled through the appropriate legal forums or courts having jurisdiction under applicable law.

21. Changes to These Terms

Pronto PK may update, revise, or modify these Terms and Conditions from time to time to reflect changes in our services, website, operations, policies, or legal requirements.

When updates are made, the “Last Updated” date at the top of this page will be revised. Your continued use of our website or services after changes are posted means you accept the updated Terms.

22. Contact Us

If you have any questions, concerns, complaints, or requests about these Terms and Conditions, you can contact Pronto PK through the following channels: